Services Offered

The services that Wordsworth can provide cover most aspects of the writing process: planning and management of writing projects, the design and writing of the required documents, editing and updating existing documents, preparation of on-line documentation and help systems, and the analysis and preparation of training materials.

One of the most important aspects of providing contract writing services is making sure that the end result meets the client's needs. The first stage of any project is therefore usually a matter of producing an outline, a skeleton, or a dummy table of contents, so that client and writer can discuss and agree on the details of the content, scope and style. This typically takes about three to five days, and can be made the subject of a separate preliminary purchase order. In this way, not only can the end product be quite precisely specified, but also in many cases a firm price can be established for the main body of the work.

Wordsworth has a lot of experience of designing and writing user guides and reference manuals that meet the established criteria for good documentation. Such a guide should be clearly written, succinct, have a logical structure, be "task based" and be easily accessible so that readers can find what they are looking for. User Guides should also always address the gap between what readers already know and what they are trying to learn.

Early help systems provided answers to both “What does this do?” and “How can I do this?” types of question, but they tended to leave out the background information, introductions, overviews and general concept information. However, with many software applications now dispensing with a User Guide, and with less pressure on space, Help systems can now be designed to meet every possible style of user enquiry. Mostly using market-leading software RoboHelp, Wordsworth has extensive experience of creating Help systems that provide answers to all your users’ needs.

Training Course Material

Design of the training materials is largely dependent on the intended training delivery method: formal classroom, self-paced classes, or self-training. Whatever your chosen delivery method, Wordsworth applies standard training principles: clear training objectives, frequent opportunities for checking understanding, and regular reinforcement by relevant "hands-on" examples.

Quality Documentation

Wordsworth has good experience of creating Quality Documentation, both for organisations registering for Quality Assurance standard ISO9000, and for Validation Procedures for scientific instruments. Writing quality documents has its own very specific requirements: a complete absence of ambiguity, coupled with facilities for verifying and recording all actions for audit tracking purposes.

Marketing Brochures

Copy writing for marketing and sales publications has requirements that are quite distinct from conventional technical writing: imagination and style take a higher priority. However, clear and concise writing is still important, as is the avoidance of ambiguity and unnecessary jargon.